MakeMyTrip India — Harassment by Makemytrip CAB booked and no Cab allotted and when query raised they told me you cancelled the booking

Sir I have booked a CAB from AF Station Halwara to Sirsa City fon 22.11.2020 by making an advance payment of Rs 523. The journey was expected to commence on 22.11.2020 at 14:00 Hrs and it was told that the driver and CAB details will be shared at 13:30 Hrs 30 minutes prior to Journey. when no details were provided I made a call at MMT customer service toll free number to raise a concern but unable to contact any CS Rep. Even I tried to use Chat option and while chatting it was told that the booking is cancelled by me and refund is processed. I told them that I have not cancelled any booking and even at 03.20 PM I have taken a snapshot of screen where it was mentioned driver and cab details will be shared. In evening at 18:10 when I checked my MMT account I was surprised to see that it is showing my journey from Halwara to Sirsa is completed. If I cancelled the booking than how their system was showing that driver and cab details will be shared and on right bottom side there was a caption mentioning cancel booking and if I had cancelled my booking why their system is showing journey from Halwara to Sirsa is completed.They harassed a lot I tried to get it resolved a number of times via chatting and as well I have sent an email to them mentioning that I have not cancelled the trip. I am sharing snapshots for your ready reference. In 2011 I missed the funeral of my cousin brother due to pathetic service given by them. last year My sister was not picked up from Delhi Airport for 04 hrs and they reached ludhiana at mid night. This time Vilas Gawali (for whom I have booked the CAB) was seriously harassed in the process of finding a last movement CAB. I request them to give me an early resolution.