MakeMyTrip India — Haven't received the Refund Amount

Hi,

I had recently booked tickets from Mantralyam Rd to Chik Banavar and cancelled the same, I haven't got refund till date

1. Mantralyam Rd to Chick Banavar

Booking ID: NR[protected]

Train Name: SUR HASAN EXP #11311

Booking cancelled on : 23rd August

The website says the refund is already processed and Amount is credited to my bank account. But it is not done till date.

I had paid the amount through PhonePe UPI and haven't received the amount of rupees 1050.

The customer care executive doesn't respond and the call says no refund applicable. It said in the website that the axl account would take 2 days to reflect. But it has not.