[Resolved] MakeMyTrip India — Hidden Cash policies for Goa hotels for different rooms

Prashant Waldia

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560068
Website:	www.makemytrip.com

Respected Sir,

I have booked My hotel at Palolem Beach Resort, During booking there was free cancellation at first screen without any star*, but inside policies varies room to room.

Which was not clear. Now Make mytrip is saying its non refundable. Please help to get my refund.

As It was not clear from there website/ Application.

I have booked early so that I could have cancel and rebook for earlier date, due to schedule change..

Now no option to change... :(

Please help.

Thanks & Reagrds
Prashant waldia

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Mar 7, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2017

MakeMyTrip India Customer Care's response Dear Mr Waldia,

Greetings from MakeMyTrip!!

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care