MakeMyTrip India — Horrible bus journey. Don't get any help Want refund

Address:

Pune

Hi,
My registered number is[protected]. I have booked a bus from hyd to pune and the journey date was 21st nov 2021. It was such horrible journey. During this covid time the bedsheets were looking like not chnged since months. It was stained. There was spider and spider web on seats. Someone cleary spitted on seats and i have taken all pics. Within 1 hour of journey bus broke down and there wa sno petrol. How irresponsible. Then finally after 100 calls they chnaged our bus and it was again almost the same condition. I am thnkful to god that i came back home and i have secere dust allegry for which right now m suffering. I need my full refund else i would press a charge on makemytrip