MakeMyTrip India — Horrifying experiences after booking holiday package with Makemytrip

Sub: Horrifying experiences after booking holiday package with Makemytrip
Ref: Booking ID No: NL[protected]
I present below the following facts:
1. I (Sheela Raj), along with my family had booked an Andaman Package with Four Star Hotel Stay for a period of 6 nights, 7 days ( 6/03/23 to 12/03/23) . (Booking ID NL[protected]
2. We had paid in advance all the charges for the stay at 4 STAR HOTELS for this Andaman package.
3. Appallingly, we were put up in the cheapest rooms in 3 star hotels at Havellock and Neil islands. The rooms were pathetic with unclean washroom, broken furniture and no basic amenities like hot water etc. (We have the Photographs of the room)
4. When we tried to reach out to MMT, they were totally unresponsive and unhelpful. Ms Meena Sharma, who had done our bookings was not picking up our calls. Such callous and unsupportive attitude towards customers from MMT is highly unprofessional and deplorable.
5. There were many other issues and bad experiences with the arrangement made by MMT during this trip, which will be elaborated in my further communications if needed.
6. As a matter of fact, MMT totally ruined our holiday trip by putting us through lot of hardships and mental harassment because of their utter mismanagement of our trip.
7. We have been contacting MMT before we started our trip, during our trip and after returning from the trip but with no respite/ resolution to our grievances. During our communications with MMT we were never put through to a senior management person inspite of repeated requests.
8. MMT’s so called service specialist, Ms Nikita Basnotra, was trying to justify, with vague reasoning, that the hotels where we were put up was indeed 4 star hotels, even after MMT representative at Havellock island, the hotel themselves and the websites of the Hotels clearly state that they are 3 star hotels.
9. MMT has clearly cheated us by putting us up at 3 STAR hotels after confirming and taking payment for four star hotel stays. We thus demand that MMT refund us the amount paid for the 4 star hotel stays at the earliest.