[Resolved] MakeMyTrip India — Hotel booked by giving wrong location

weekend_tour

from Delhi, Delhi

Address:	122016
Website:	makemytrip.com

I booked hotel misty heights, nanital from 23-24 june 2016 on 23 june at 3 pm from make my trip vide booking id no nh[protected].
At the time of booking hotel address was shown on portal is thandi sarak, mall road nanital.
We reached nainital late in the evening and start searching hotel then some body informed us the hotel is 15 km away from mall road and advise us in the late hours not to go because the weather is not good.
We also trying to contact hotel reception at numbers given in the voucher but not get any response.
Finally we book another hotel at mall road and make a request for full refund to make my triip team but till today we did not get any response from make my trip.
When we contact make my trip they accept their fault but not refund any single peny

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Nov 3, 2016

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

MakeMyTrip India Customer Care's response Dear Weekend_tour,

Greetings from MakeMyTrip!!
We regret the delay in response from our end. Understand the investigation is taking a bit longer than expected but rest assured we will close the matter at the earliest.
In future, should you require any other assistance, please visit https://support.makemytrip.com/customersupports.aspx?actiontype=COMPLAINTS .

Assuring you best of our services.

Team-MakeMyTrip Care

Verified Support

Oct 03, 2016

MakeMyTrip India Customer Care's response Dear Weekend_tour,

Greetings from MakeMyTrip!!
We are sorry to read about the issue, In reference to your complaint regarding the refund.
As we have checked and found that the address we mentioned in the voucher is the correct address and the same address is mentioned on the hotel website, you may refer the link :http://www.misty-heights.com/contact.html. to check the hotel address.

Also would like to inform you that the address shown by you on google map is completely different for different location.
Hence we regret that no refund can be process for booking.

Regards
Team-MakeMyTripCare.

Nov 04, 2016

Updated by weekend_tour as per map given by make my trip location of hotel is at Nani Lake. i agreed address is given but we are not the resident of nanital so we are not aware that the address is how long from the naini lake.
at the time of booking i select Naini Lake in location and slect this hotel but this hotel is accutaly 12-15 km from the naini lake
file attatched for calarification