MakeMyTrip India — hotel booking - cancellation due to medical emergencies

Reference no.[protected]

Just to bring to your notice, due to sudden medical emergency in my family i had to cancel my dubai trip. I had booked radisson dubai for four days, and intimated both the hotel and mmt regarding my change of plans. I got confirmation from both hotel and mmt executive (Mohit) that hotel as an exception is okay with modification on the dates, for which i told them considering the health conditions i will be able to confirm on the dates by weekend and i am okay with refund or mmt credits also.
After 2 days i get a mail from mmt that hotel has rejected modification or refund for my booking, on further probing mmt executive gave me reason as it was not in terms with out terms and conditions hence same modification or refund is not possible. I mailed to the hotel which in turn confirmed that they were okay with modification as an exception but due to delay in reply from mmt end booking has been marked as no show. And its been more than 8 days now and mmt team are still unable to give me a reason for no modification. I have already shared the hotel mail with them.