MakeMyTrip India — Hotel booking in delhi through makemytrip- total disaster

Address:

paharganj new delhi

Recent stay at Hotel Aira Xing @ Paharganj on 29 & 30 -Apr-2023

Booking through makemytrip is not ideal at all. They take money from small and low standard hotels and promote them to book, they even take advance payment. Regardless you dont like the hotel and there will not be an services provided, you cant find anything which were expecting, even you complain their customer service is disaster in handling the situation. Once mone paid never comes back, they just give false promise.

I had stayed in the Aira xing hotel for 2 nights, had to book b looking at some good pictures and reading many fake reviews, also some savers as promoted by makemytip. I was travelling to Australa with kids and family so i was with lots of luggage, once went inside, was really difficult for me to shift to other hotel. I had complained multiple times to hotel management and makemytrip customer service. They asked to send picture but did nothing. Had to call many times but no one bothered. Asked for an option to book other hotel or make the refund, nothing was done. I would never book with makemytrip and would never recommend anyone else to do so, Hotel doesnt have an outside and inside appearance, lift not working, no geyser, phone not working, tv not working initially, room dirty, bed sheet and mattress comfort was dirty, broken bed and bath doors, full of bad smell, tea order was taking more than an hour as they were getting from other hotel. OMG, how they decide to promote and sell this kind of cheap place.