MakeMyTrip India — hotel booking made but hotel doesn't exist

Address:

560068

I booked the redwoods homestay in wayanad for 27th dec to 29th dec through makemytrip will full payment of rs. 14, 580/-.

When i called the hotel for confirmation, to my shock i was told by the hotel person that this homestay stopped functioning 2 months back and they have not received any confirmation from any of the agents.

Now i have been calling customer care for the refund from past 5 days just to hear excuses. This is annoying me as i have paid nearly 15, 000/- which is a huge amount to me.

Now since i am lodging complaint in this forum, i expect my money within 24 hours.

Please note this trip is planned exclusively for children as they have vacations and they are very much exited about this trip. Now because of the negigence of make my trip, i am not able to afford to plan any other trips because of shortage of money as my money is blocked by mmt.

Please help me in getting my money of rs. 14, 580/- today itself and help me in proceeding with my holidays.

For your ready reference i am attaching the confirmation received from mmt for booking.

We are very much disappointed with mmt for poor response.