MakeMyTrip India — hotel booking services

I booked the Nidhivan Sarovar Portico Vrindavan using MakeMyTrip.com. At around 10:45 PM, I complaint hotel that blower is not working and hotel is not able to provide Milk service to my 3 years old child. When hotel did not provide resolution on these, I complained with MakeMyTrip(complaint id[protected] and they confirmed it to be resolved soon. However, it was not fixed. I again complaint with MMT and they gave new complaint number[protected] but still it was not resolved. I was in call with them till 1 AM when they confirmed that they can not provide Milk as well. Blower never worked even after these. From 8 AM, I again raised complaint for blower and worked with hotel and MMT till 11:30 AM but it did not get solved. Finally I checked out from hotel.

After checkout at evening, they called me how they can help now. After listening to me, next day they closed the ticket mentioned I am not accessible over call. I also can not see to provide feedback on hotel on their website now.