MakeMyTrip India — Hotel Booking(Hotel The Abode Near Gayatri Lok Apartment Kankhal Haridwar, Uttarakhand 249408 , Haridwar)

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Hotel The Abode Near Gayatri Lok Apartment Kankhal Haridwar, Uttarakhand 249408 , Haridwar

I had booked a hotel through makemytrip app(Hotel The Abode Near Gayatri Lok Apartment Kankhal Haridwar, Uttarakhand 249408, Haridwar). they have not notified that lift is not working and since i am travelling with a patient, it become difficult for me to take any up floors room. In replacement, they are providing us mattress in place of bed to sleep. Since the booking was done for three people and even the size of room was different. The manager was not present their to solve the problem and even the guy there was not willing to help much( As they know that it comes under no cancellation policy). The situation was very unpleasant for us and needless to say we were having a kidney transplant patient with us). They could have tried to help us. At last after finding no help, we leave the hotel. I want you to please look into this matter and do the needful. If you will not provide us any help, then i have to complain to consumer court. Its not about money but the overall experience was very taunting for us.