[Resolved]  MakeMyTrip India — hotel check in not able to do because property was damaged.

Address:

Bharuch, Gujarat, 393001

Hello,

This is a complaint against make my trip that is online hotel booking website. I have booked a hotel in lonavala for stay from 26 july to 28 july from makemytrip mobile application and my booking number was nh[protected]. Problem that was occurred was when we reached at the property on 26 july we came to know that property was badly damaged by the rain water and we were not able to check-in in this hotel/property. So we called the property owner for clarification. He said that i have marked my property in black list as the property is damaged since 1 month so that any online booking could not made. But mmt (Make my trip) has given us booking. We called to customer support to get back up from mmt. They said that we will be given an alternative option to stay but the problem was not solved till 8:00 pm 26 july. So we have to search and stay for that night and it took more money to check-in some hotel late hours.
Customer support told us to give us solution in next 24 hours, so we called next day also but they were not giving the solution and giving reason that your case has been escalated to our higher management team to get it solved. Then we keep calling every day to customer support but they repeat the same thing that you will be called by our higher team. They give fake assurance every time and just try to extend the time.
Now today (6 august) it is ten days and problem is not solved yet. I only request the concerned person to initiate for the refund that i have paid for booking plus reimbursement for more money that i have to spent for my hotel booking on those 2 days.
Now this is extreme level of disappointment. So get this problem solved as soon as possible.