[Resolved]  MakeMyTrip India — Hotel Denied Booking under my name

Address:	New Delhi, Delhi, 122016
Website:	Gurgaon

I had booked my hotel plus flight voucher from make my trip 2 months well in advance for travelling to Goa on the 29thbof December. So on 27th October I paid fully for the air tickets plus the hotel on the same day and got the emails confirming the E-Tickets and the Hotel voucher.

But on my flight to goa from Mumbai I called up the hotel since I needed to ask them if they had scooties available. And to my surprise they told me that there was never a booking under my name and they didn't have an rooms available now.
Apparently MAKEMYTRIP never forwarded any information to them and sent me a confirmation voucher in which it was clearly mentioned that 'your hotel booking is confirmed and you do not need to contact the hotel'

At the goa airport I was on the phone with the makemytrip executive where he kept giving me really really bad options. When I have booked a 3 star hotel well in advance why the hell would I go for a bad property that too because of their fault!

The MMT executive also had the audacity to tell me at that moment when we both clearly knew that all hotels are booked now for the new year's.
He told me he was ready to refund me and I should go find a hotel myself!
I have never seen such weird and disrespectful behavior. Disgusting services. After 3 hours of waiting at the airport I got a hotel! That too where the water was pretty dirty and they were not ready to accept that it's dirty! They kept telling us it was the lighting so I finally took a photo without the lights and you can see that it's water.

Really disappointed. I want Makemytrip to compensate for this.