MakeMyTrip India — Hotel denied checkin

Address:

Kolkata

I made a booking through Make my trip with full payment. When my parents reach to property then receptionist did not allow for check in. They was asking for vaccination. But before the check in when my parents reach to hotel one of the hotel staff already informed that if you have made the full payment they will not allow you for check in.

and the same property is allowing for check in at the same time without any vaccination, without any RT PCR, if we are paying in cash.

now I am not even getting any refund for my booking.

Currently I am travelling out of country so it is not possible to make a call from my Registered mobile no. my alternative contact no. is +[protected]. My booking details has been attached.

kindly look into the matter