MakeMyTrip India — Hotel not as shown on MMT and denied for refund

Hotel The orchard green resort and spa manali
As we arrived at the property is was totally pathetic and was not as shown in images on mmt. before check in the two persons at reception misbehaved talked rudely. They were responding as if doing any special favour by giving us info. Also. Even after 3 checkouts happened in front of me. Still they didn’t provided us the facility of early check in that too when we paid extra for it. We waited for 3 hours for check in. When we asked for cancellation the hotel people completely denied and the delhi sitting person Sachin talked rudely that he will not entertain any cancellations even at their fault. There was garbage dump outside my balcony and some construction work was going on continuously creating so much of noise. Also, there was no privacy as the adjacent room balcony can see in my room.When we had to leave in case of emergency, then even they didn’t considered cancellation. Firstly Yatin said that refund can be done in exceptional cases and we can process for it but then sachin talked rudely and said “aapko to samjhaya tha na ache se nahi milega refund”. This is the level of customer service they provide. Even make my trip was unable to help us. I want refund with compensation for this harassment now.