MakeMyTrip India — Hotel picture was different online

I have booked a hotel online and hotel pictures was different and when I visited the hotel was different.
I called customer care support they said you can book another hotel and we will provide you resolution within 72hour.
But end of the day I received a call that they won’t refund, it’s my fault that I left the hotel even it was a completely different building and very scary and dirty room.
MakeMyTrip team is very insensitive towards their customer.
It was a horrible experience, I won’t recommend anyone to book hotel from makemytrip.
My booking id: NH[protected]
Hotel name: Sorrento Homes, apparent and homes.