MakeMyTrip India — hotel room not available after giving booking confirmation almost 5 month before

Address:

16 B Kalipur Sakuntala, Park, Kolkata, West Bengal, 700061

After booking before 5 months paying the entire bill amount hotel refused to provide us room when it was 12.45 am at night. Waiting with 6 senior citizen at night after travelling for more than 24 hrs... This is the kind of customer service you people are providing... Hotel shahjah agra vide booking no nh[protected] dated 10oct to 11oct refused to provide us room as the agreement between makemytrip & shahjah is no more... Need proper resolution on this else i will take legal action against makemytrip..