MakeMyTrip India — I booked a rail ticket but Money is deducted and ticket not received

Address:

Dhanolti mussoorie

On 3rd September 2021 I booked a rail ticket from haridwar to panvel train name kochiveli to dheradun and money also deducted but ticket not received I call on Make my trip customer care but there is self serve not any person to listen and solve any problem and self serve not have that types of options so please reposne me immediately