MakeMyTrip India — I had booked 3 tickets for bhurj khalifa I did not get the qr scan code voucher and they denied me to go in

I had booked bhurj khalifa tickets for 3 person and i had paid an amonunt of 9178.58/- rs for 3 person but i did not get qr scan code voucher when i visited venue they denined me to go in they also cheked for my booking but their they did not find any booking i also called coustomer care any i did not get proper reaposne from their my registed mobiel number with make my trip is [protected] and my email rinkesh.[protected]@rediffmail.com please solve my isue and refund my money i also have in my bank statemnet money deducted amount