MakeMyTrip India — Ignorance of Customer Query and Partial refund for non operational flight

Booking Id - NF[protected]
With regards to my Go First flight from Ahdbto Goa getting non operational airlines had refunded Rs6196 to my MMT wallet. To which MMt refunded onky Ra 5096 and deducted 1100 for a flight that had become non operational.
A guy from call center committed me full refund and assured of 1100 will be refunded back to me within 48 hours which is still not done.
Its been 15 days that i have been emailing but no one is even responding or refunding my deducted Rs 1100
Had alwys been MMT user but this time its the worst experience of my life.
I urge action against the responsible one for this and get me a call on [protected].

Manthan