MakeMyTrip India — In reference of my Booking ID - NL[protected],

Dear sir,
In reference of my Booking ID - NL[protected], here I like to share with you very unsatisfactory attitude of make my trip team members
As already discussed with your team members that We have deposited the full amount in advance for our upcoming tour. As already discussed and clearly explained to you that we have booked tour package on MAKE MY TRIP online portal to get our tour convenient and comfortable. This is our first international tour and I am not much aware about booking of flights and international hotel that is why I have opted your services and paid the full amount against the flights and hotels etc as per your demand.
Now today your team member told me that I can not fly as my flight has been cancelled and I have to book flight on my own basis. This way of services and attitude are very pathetic. us. As I already explained your team member that I am not able to get flight and hotel in international tour so I taken your services and for which I have paid you in advance.
Now requesting you to please arrange me some other flights and arrange my tour. Please try to cooperate us and if flight is cancelled then this not my and your fault but as a tour service provider you must be responsible for arrange some other option to complete my tour and for which i have paid you full amount in advance.
Here we can bear with you with opting other date also if not possible to arrange now then you can give me other dates of the same tour in the any months of september 2023 to FEBRUARY 2024. But please remember we can not afford any extra charges for which you are demanding else you refund my all advances. So I have given you all possible options and you are responsible to solve the issue.
so please revert me back with any best option out of these three option.
If you can arrange my tour on same predecided date then please let me know urgently within 24 hour so I can have arrangement accordingly.

At last please bear with us while we are bearing with you. We are the customer of you and you are the service provider and with keeping this thought in mind only you can sustain your customer otherwise next option is only for legal procedure to get my either tour package or advance amount with penalties against my mental harrasment.

Regards
Deepak Malpani
[protected]

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