[Resolved]  MakeMyTrip India — incompetent and irresponsible visa assistance

Address:

Gurgaon, Haryana

To make my trip

Booking reference # nl[protected]

My name is shilpi and booked tour package on 20th-may-19 from delhi-spain-delhi for dates 22nd june'19 - 29th june'19.

For all the visa assistance, air tickets and hotels they charged approx rs. 2.67 lakhs for 2 pax.

I got my visa valid from 23rd june'19 whereas the flight ticket was booked by make my trip for 22nd june'19 from delhi to madrid (Spain).

I was not allowed to board the flight because the visa was applicable from 23rd june instead of 22nd june. The difference of 1 day has ruined this travel.

From the airport i called the emergency number of make my trip visa assistance team & also sonali gomes but it was switched off.

Thereupon, i called relationship manager (Vibha) for help and she said will call me back in 10 minutes, i kept calling her but no reply.

Since 22nd june'19 i have been calling n number of times for the assistance and help but the staff of make my trip were so unprofessional and lame.

A person take services from a travel agent to have a hassle free trip but make my trip has created lots of hassles in this trip because they never asked for a visa copy otherwise i could have got the visa date corrected.
Being a travel agent, they should have asked me for a visa copy.

Their mismanagement has lead dissatisfaction for me and my son as they have completely spoiled my summer vacations.

As my vacations are devastated only because of neglegency and irresponsible behavior of make my trip i want to give following options:

1) make my trip should accommodate my travel in next trip as per my convenient dates

2) refund my money completely

Regards
Shilpi sarin