[Resolved] MakeMyTrip India — Incomplete and Wrong information provided by MMT

richie_hilary

Address:	Pune, Maharashtra, 411014
Website:	www.makemytrip.com

Hello:

To my extreme un-satisfaction and disgust I regret to inform that the cash back amount of Rs.2500 in my e-Wallet has been expired due to wrong information provided by Make My Trip. I had to use this amount by 21st Oct and I was suppose to use it today. To my surprise MMT has gone ahead and already expired the un-used amount exactly at 12AM IST on 21st of Oct. To my understanding today, 21st of Oct is the last date to use this amount which is 12AM IST till 12PM IST. Then how come MMT has expired this amount from my wallet.

The agent said that the amount got expired at 12AM on 21st Oct. So why this specific information is not provided on my e-wallet account. I will make that this unprofessional attitude of MMT is known to people and their way of disguising there customers should be made public.

Will take appropriate steps on this. Also you have lost a repeat customer for future business.

Richie Hillary
[protected]

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Dec 2, 2016

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2016

MakeMyTrip India Customer Care's response Dear richie_hilary,

Greetings from MakeMyTrip!!

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Email address which is registered with us along with the contact number, as we tried to connect on your mobile number which was given by you. The number was not reachable.
Kindly share a suitable time to us, so that we can connect you accordingly.

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care