[Resolved] MakeMyTrip India — Incomplete Information on Booking portal

divyanshjain2412

from Agra, Uttar Pradesh

Address:	282001
Website:	MakeMyTrip.com

I was trying to book an international flight on MakeMyTrip website .My dates were flexible so I wanted a refundable ticket .I searched for the flight which was showing refundable and cancellation charges were Rs.500 .I was about to make the payment but I just thought to make sure. I talked to the customer support and then they told me the details.the cancellation charges were actually Rs21500. Think if I would have made the payment. Then I would be trapped.
This is not an acceptable thing. You must mention the details of this during booking only. You are just making fool out of people. A consumer should know about this during booking. I made this complaint just to let you people know about this glitch.

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Oct 26, 2016

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2016

MakeMyTrip India Customer Care's response Dear divyanshjain2412
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we request you to please share the screen shot of the error or charges reflecting at the time of booking because, we always show the same charges which are applicable as per airline standards for the cancellation or modification of the booking. We should be able to validate post receiving the details if the same is not reflecting correctly may be due to some technical issues or restrictions. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care