[Resolved]  MakeMyTrip India — incorrect amount showing refundable for flights cancelled due to covid-19 restrictions by emirates

I had a booking with reference no. Jvzswn with emirates and the amount paid was rs.50571 including rs.859 convenience fee. On 24-5-20 their app was showing as refundable amount of rs.50571 (Full paid amount) but today[protected] it is showing as rs.49,[protected] only but this refundable amount is incorrect since the flights were cancelled by the airlines due to travel restrictions and not by us. Hence the customer should not be charged for the convenience fee. Had everything been normal and the customer would have cancelled it would be considered ok but already the customer suffered due to not being able travel and then trying to rebook or think on other lines. I find it unfair that the customer has to pay even a penny for anything which was not under his/her control. Mmt is trying to extort as much as possible from customers-their policies keep on changing. On 8-5-20 they were refunding the full amount of rs.50571 but now they are deducting rs.859 and this is not fair. The airline is issuing open tickets for 24 months to be rebooked without any fare difference or charges in any alternative flights but the agent is insisting on fare difference if i opt for an open ticket and book on a future date. Hence i decided to get the full refund but that too they are not willing to refund in full. I wish the airline steps in and issued an open ticket to us with no additional payments in future. The airline asked me to approach the agent and this is the story. Another peculiar restriction they are adding is that if i opt for refund the amount would be credited to their wallet which would be valid for only 12 months and not to my source account. Thus they are in a way forcing us to book again through them and if we are not able to use up that amount they would forfeit it. No company insists on transferring the money to its wallet - all refund to the source account without any conditions.
Please intervene and ask emirates to allow us open tickets with no further or additional payments during rebooking or rescheduling. For round trips booked although through agents they are ready to reschedule flights directly on the request of customers within 24 months if half the journey was impacted due to covid restrictions. Likewise agents should have no say and should either refund the full paid amount or reschedule without any fare difference. Better option would be that airlines directly reschedule the flights on customer request and agents have no role in rescheduling. I find agents are trying to extort as much as possible by hook or crook without any rational base.
If fare difference would be charged at the time of booking i would prefer to get the full refund without even deduction of convenience charge.