[Resolved]  MakeMyTrip India — incorrect name on flight ticket booking done on makemytrip

Address:

Bangalore, Karnataka, 560070

My name is pradeep rao. I booked a ticket for my friend paresh morker from mumbai to bangalore on 24th january. While i was booking it through the makemytrip mobile app for ios, it prompted me to add the passenger as a co-traveller. The ticket booking was successful.
I also tried to book a return ticket for the same passenger paresh morker from bangalore o mumbai. While booking this ticket it asked me to pick the passenger from the saved passenger list. I selected paresh morker.
The ticket got issued but i noticed on 25th of january that the ticket has been booked in the name of pradeep morker. (My first name and my friend's last name. I did not enter the name of the passenger. I only selected form the saved list of passengers.
When i realized the error on the ticket, i called makemytripcall center for help on rectifying this error which i believe is on their side. The call center person was very sorry that this error has happened but refuced to help me with the change of name on ticket.
The only option i was asked to do to help my friend with the travel was to cancel the ticket and rebook the same flight or other.
In this effort i had to lose about rs. 3000 for airline cancellation fee and rs. 300 as cancellation fee convenience fee charged by makemytrip. The reasoning given by the call center perosn was that i had to either pay the extra money at the time of booking for no cancellation or i should have doubl or, triple checked before confirming the booking and making payment.
I would like to file a case against makemytrip for their negligence and software error and refusal to help me in any aspect with this booking/name change.