MakeMyTrip India — incorrect passenger name despite selecting the right passenger

Address:Mumbai City, Maharashtra, 400053
Website:www.makemytrip.com

I have booked a ticket from mumbai to delhi round trip through makemytrip app. At the time of booking i changed the passenger's name from my mother's (She shoes up first in the list of passengers) to mine. Despite that, the ticket got booked in her name. And make my trip is being very unhelpful about it. Is it fair to pay the cancellation charges because of a problem with their app?
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