[Resolved] MakeMyTrip India — Incorrect surname in teh ticket - reference id[protected]
M
mukherjeecal
from Jamshedpur, Jharkhand
Address:
Kolkata, West Bengal, 700078
Hi team,
Mr. Prashant your associate has booked my father's ticket. Booking id - in1604b1s462279.In the ticket his surname is incorrect!! This is really going wrong.. I have been sending mails but seems no solutions!!!
The correct surname need to be as - mukhopadhyay
Pls get me the revised ticket asap.
Regards,
S mukherjee - [protected]
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Aug 7, 2021
Complaint marked as Resolved
MakeMyTrip India customer support has been notified about the posted complaint.
We are sorry to hear about the issue, In reference to wrong surname booked by executive.
As we have investigated the issue and found that name was spelled to the customer twice and customer agreed on it twice. Hence executive is not at fault. Moreover the booking has been cancelled and applicable refund of INR 19, 479/- has been processed on 23rd May16 with RRN number#[protected].
Kindly check with your bank for the same and do let us know once the refund received by you.
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Greetings from MakeMyTrip!!
We are sorry to hear about the issue, In reference to wrong surname booked by executive.
As we have investigated the issue and found that name was spelled to the customer twice and customer agreed on it twice. Hence executive is not at fault. Moreover the booking has been cancelled and applicable refund of INR 19, 479/- has been processed on 23rd May16 with RRN number#[protected].
Kindly check with your bank for the same and do let us know once the refund received by you.
Assuring Best Services.
Team-MakeMyTrip Care.