[Resolved] MakeMyTrip India — insurance sale

devansh chaurasiya

from Mumbai, Maharashtra

Address:	560035
Website:	www.makemytri.com

Makemy trip and goibibo will by default attach an insurance policy when you buy a ticket on makemytrip website or goibibo website. I think it should not be checked by default. When customer needs to buy the travel insurance he/she should select it. Whenever i buy the ticket i have to contact makemytrip or goibibo to cancel the insurance. And it is tough to call makemytrip or goibibo because it takes long time to be on ivr and it just rings and rings and rings and if you are lucky than you might get a chance to speak to customer care to request them to cancel the insurance.

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Nov 25, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

MakeMyTrip India Customer Care's response Hi devansh chaurasiya,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint please provide us with the following details: -

• E-mail id/Mobile Number registered with us.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Oct 26, 2018

Updated by devansh chaurasiya I need to cancel the insurance on these policies
Goibibo 9th Dec 2018 Kochin to Bangalore Booking Id: NAKEMRSPC Booked on Wed, Sep 26, 2018
Goibibo 1st Dec 2018 Bangalore to Kochin Booking Id: NAKZP564MBooked on Wed, Sep 26, 2018
MMT 6th Nov 2018 Bangalore to SURAT Booking ID NF[protected] Booked on 22nd Oct 2018
MMT 5th Nov 2018 Delhi to Bangalore Booking ID NF[protected] Booked on 22nd Oct 2018
MMT 28th Oct 2018 Bangalore to Lucknow Booking ID NF[protected] Booked on 2nd Sep 2018

Oct 26, 2018

Updated by devansh chaurasiya registered number is [protected] and ID is [protected]@yahoo.com