MakeMyTrip India — Issue not resolved

My booking id is IN1B[protected]. My PNR is UXXRFP. on 10th Jan Bom - LHR - SFO . As per the information I had got through your agent Mr. Navi Hussain, he told me that return ticket was cancelled by the airline, SFO- ORD -LHR- BOM So I should get my refund back, my Bom LHR SFO flight I was denied boarding due to wrong ticket given by your agent, as it was not allowed to travel by this sector due to Covid -19 situation.

Mr. Md Iqbal Uddin has sent me an email 13 days back to wait for 24 to 48 hours till now there is no response from your side .

I would like to know about my refund status when I will get my refund . I should get my whole refund on the urgent basis. as its 2 months from now still i have not received my refund.

Today MS. Rashmi called and told me after 2 months when it was my return ticket date, now they are giving excuses that it will not be refunded, between this 2 months they were giving wrong information that i will get my refund and my ticket is initiated and its going in positive way .

make my trip is cheating and they are fooling with the customer by giving wrong information .

someone from the head of department or anyone responsible person should look into the issue . why there is manager or any head not looking into the issue . when there staff has cheated the customer and customer is facing lots of problem .