[Resolved] MakeMyTrip India — issues with hotel booking

Amrita Mishra Shah

from Ahmedabad, Gujarat

Address:

Vadodara, Gujarat, 390018

Hello
I am bhavik shah. I had book a room in hotel ibis styles jumeria dubai on 3rd september through makemytrip. I had made all the payments while booking. I got a confirmation from mmt that my booking is confirmed and i don't need to contact the hotel authorities or mmt. Last week i. E on 11th nov i called at the hotel for some query.. I was shocked to know that my booking isn't confirmed yet. Maintaining my compose i called the toll free no. Of mmt, i was told they would revert in 48hours. However there was no reply, so i called again, but of no use i got the same stereotypical reply.
No action has been taken yet about my booking. I am traveling to dubai with family on 4th dec. What should i do now?
Makemytrip seemed very authentic to me but now i really doubt their credibility.
It's really disgraceful on your part.
I need this matter to be resolved asap.
Thanks

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Dec 28, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

MakeMyTrip India Customer Care's response Dear Amrita Mishra Shah

Greetings from MakeMyTrip!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, we have tried looking into your concern however, unable to fetch any details as few details are missing. We hope your refund has been processed and if in case the same is still not done, we request you to please provide below details so that we can check and resolve this amicably:

• MakeMyTrip Booking id.
• E-mail id/Mobile number entered at the time of booking.

We thank you for writing to us.
Regards,
Team-MakeMyTrip Care