MakeMyTrip India — it took three days to get my confirmed itinerary where i made booking 3 months in advance. yet, hotel denied my reservation

I want to share a bad experience with your customer support team involved in domestic holiday package booked with make my trip, 3 months in advance

My complaint
Customer care executive on domestic packages are not responsible, they do not call back. Your customer support team lacks ownership towards customers and their concerns. It took three days to get my confirmed itinerary where i made booking 3 months in advance. After landing at hotel in madurai, hotel denied of any reservation. I had wait outside along with my mother outside the hotel. It took 100 minutes to resolve the issue.

Details
Booking (Id - nl[protected], phone no. [protected], name: shiva shankar gudipati) to madurai, kanyakumari, rameshwaram was made on 10 may 2017 with 50 percent amount and complete payment was made on sept 17. Until 10th october, no confirmed itinerary was automatically send by the agent.

My booking id was never registered in the system against my phone number. I have raised it with customer care, they have not responded with resolution nor have send me the itinerary on 7th october.

On 8th october, i called up customer support team manager. Four executives have called out to mentioned my booking id, and put me on hold and never returned to respond back to my call and it ended up 180 minutes wait to get to the customer care manager varsha tomar. She inturn has not made the booking with the hotel although a confirmation was send to me by email that there was a delay from their side in sending the prompt itinerary.

On the day of landing at hotel nook in madurai, hotel denied access to the hotel as there was no confirmation send by make my trip. I had to call the customer care and had to wait for 100 minutes over phone. 4 customer care support team spoke to me asking for booking id and on insisting, i got connected to and hira lal customer care executive manager who then finalized the booking.

Will you ever book orders if you were in my place? Can you pay for my time, inconvenience caused, phone bills inspite of booking on 17rh may 2017 for 18th oct 2017 domestic travel??

Kind regards
Shiva
[protected]