[Resolved]  MakeMyTrip India — Lack of Customer Service - Not providing travel charges for the package(breakup)

Address:	Gurgaon, Haryana
Website:	www.makemytrip.com

This is in regard to the Booking ID: IN1607B4S1257984, package to Kerala during Sep 2016. I wanted to claim my LTA for the travel expenses in my office. Since the invoice of the package is inclusive of Travel and Hotel charges, the claim was not processed at office, asked me to provide the travel expenses breakup as LTA allows only for airfare and vehicle charges (only travel charges). When asked for the travel expenses information from MakeMyTrip, they have clearly given rejection and informed that I will not be given such information. They have only automated service which generates only package bills and there is no one to generate or instruct the system to generate the break-up of the bill. So pathetic!
What use is this for, if we spend so much on the package and at the end cannot even claim for the travel? When informed about this in my office, the question raises "why did you go for such travel agency packages, who cannot provide you proper bills on travel expenses?"
Is this a customer friendly service provided by MakeMyTrip?
What is the difficulty in providing travel expense details on the amount I have spent? If this is the restricted service provided by a popular Travel agency, how can customer trust and plan any future trips with MakeMyTrip?
The Travel agents and customer service executives are having no concern on their customers. They delay in getting back to customer, will regret for the delay, but will not give any resolution for the problem. When asked about this unfriendly service and information abstraction, they say their policy says so. And the most frustrating part is when said about my concern for not continuing the membership with MakeMyTrip, they said "it is your call" (which means a customer is not at all of importance). Clearly they do not care anything about customers and this literally shows their customer service and commitment. How come MakeMyTrip be such irresponsible over complaints and customer services???

My sincere advice to all people out there. Do not go for any package booking if you expect that to be claimed in your office for LTA claim, as these people do not have such policy existing. Since I am really fed up of this customer service, will definitely not continue the membership with MakeMyTrip and will never plan for any trips with MakeMyTrip in future.