We booked our 2 bus tickets from Delhi to Manali on MakeMyTrip on 7july2023. The bus changed 3 times on our trip due to break down and permit issues. When we reached Mandi, we were asked come out of the bus due to some break down issue. Driver said that no other bus will come and we need to go on our own by taking another conveyance. We asked driver that how would we reach there if you leave us midway, he said that I do not know you may take another bus. We contacted bus owner CITY LAND TRAVELS but our call was put on hold and we did not get any help. After waiting for hours we got another bus and spent extra money to reach Manali. In this situation of flooding and slide we including 50 other travellers were left stranded on on road near Mandi Himachal Pradesh. When we tried to lodge complaint on MakeMyTrip then our complaint was marked as resolved by giving us the reason that Travel agency has said that bus was not cancelled. In this situation, when no one is helping us we are left with only option to get help from consumer complaints portal as we have trust that we will definitely get help. I have attached photo of bus. Please look into this matter and help us getting our refund of Rs. 1370 and Rs. 3500 which we paid to taxi to reach Manali from Mandi district.
I would be thankful to you for your kind support in this regard. Was this information helpful? | 
Post your Comment