MakeMyTrip India — Loss of 6K due to wrong information provided by the agent

Address:	Pune, Maharashtra, 411027
Website:	www.makemytrip.com

For my booking ID (NF[protected], I wanted to cancel the return journey of 8th Dec 2015 i.e. CCU to BOM for which I had called your executive on 22nd Dec around 11:15 pm The information provided by the agent was that cancellations have to be done online through your website and I also asked him about the deduction charges. After which I went to the website and cancelled the return ticket. I had opted to cancel the ticket as I wanted to prepone the travel date. On confirmation from the executive I booked a new ticket for 7th Dec 2015 from another website and today morning I received a message saying 'Your request as partial cancellation is not permitted by Airline' for which I contacted the airline and they informed the same that single part cannot be cancelled. There is a loss which is faced by the customer because of your inconsistent information. So request you to let me know how is Make my trip suppose to 'REPAY MY LOSS' Also have raised a complaint[protected] on your website for the same issue but there is no appropriate answer to my query. I am also trying to reach out you guys via CC no.[protected] with no luck till now. Have provided the all the details that ticket. Request you to resolve my query asap as the journey date is 8th Dec 2015 Name of Consultant: Rishav Bhagat/Arvind Kumar or Vikas Rador (These are the 3 agents to whom I spoke that night) Date of call : 22nd Nov 2015 Time of call : 11pm to 11:45pm Your contact number from which the call was made: +91-[protected] Number to which call done (MakeMyTrip number) :[protected] Regards, Karan Salvi +91-[protected]