MakeMyTrip India — Luring customers with false offers

Address:

Delhi

Makemytrip has been running this scam since a long time now, pre booking any hotel they provide false offers like 'Refundable', 'free date change', etc but once booking is done and then any such request is made from customer, they outright deny it stating that hotel has not accommodate the request . Similar situation happened to me when my 'free date change' booking for Taj Dubai was not allowed to change stay dates, first of all their app crashed when I tried to change stay dates from app, secondly when I tried to call customer agent they logged my request and responded with hotel couldn't accomodate . When I enquired directly with hotel, they said MMT never approached them in the first place for any date change request, if they had they would have accommodated this request. For this nuisance, I had to re-book the hotel with increased fare. I just want MMT compensate my los