MakeMyTrip India — Make my trip did't able to resolve issue on time

Hi,
I booked Nivedita hotel through make my trip on 6th April 12:30 am . I reached Varanasi from Delhi after 16 hours travel and came to know from hotel that they are sold out and they will not able to allot rooms to us. I was accompanied by old age mother, 11, month old baby and my wife.hotel asked to contact make my trip for my issue. When I contacted them they were able to resolve the issue, even suggested us to search for hotel by my self. If would have to search hotel after reaching varanasi then why would I had booked hotel through make my trip.me and my family travelled all the way from Delhi to varanasi in the assumption we have hotel booking in nivedita hotel.make my trip left my family without solution and even they don't have courtesy for call back even after calling 5-6 time for 4-5 hours.strick action required for make my trip and nivedita hotel for such mis treatment and leaving people in helpless situations.