[Resolved] MakeMyTrip India — Make my trip refund and wallet

Bhagavan Sagiraju

Address:	Bangalore, Karnataka, 560103
Website:	Makemytrip.com

For international ticket due to the change in my travel date i have cancelled it. The refunded money is credited to make my trip wallet which cannot be used for the single booking. We can only use 10% of wallet balance.They have set expiry date for that.Now the expiry date is over and the money deducted from wallet account.I lost my all money.

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Aug 6, 2021

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Feb 01, 2016

Updated by Bhagavan Sagiraju When I booked the ticket the money is paid from my bank account. But when I cancel the ticket why the hell they credit into make my trip wallet account.it is ridiculous. This is all business staertegy and not to provide any services to customers. I want my money which is detcuted from my wallet on 26 th Jan 2016. Make my trip is complete responsible to give this money back. During cancellation they have already taken some money.Apart from that this is one more game they have played. When I contact customer care no response at all. Every time some one will pick the call and explain some stories. Not the correct way to trouble the customers. I have been with make my trip since 2010. I believe they will provide better services but with this incident I totally disappointed.

Feb 01, 2016

Updated by Bhagavan Sagiraju Make my trip booking ID is NN[protected]

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Comments

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear Bhagavan,
Greetings from MakeMyTrip!!

In reference to your complaint regarding refund please note that INR 94, 113/- has been processed in your bank's account on 30th Jul15. As you have entered the deal code SCIF during the booking, so you got cash back for the same worth of INR 4000/- in your wallet account. Hence please note that the applicable refund done in your bank's account.

Kindly do let us know for any further assistance required for booking.

Assuring Best Services.

Warm Regards
Team-MakeMyTrip Care.