MakeMyTrip India — makemytrip cab and hotel bookings

I booked cab from makemytrip from gurgaon to jaipur and got confirmation that it will come 9.30 in morning. When i called driver, he confirmed he will reach. Then he dint reach till 9.45 and found that he is not coming. Then makemytrip customer care asked me to wait for another cab which they are arranging and it will come in sometime. But it dint come n again cust care asked to wait, after many hours, they just said that they are unable to arrange cab. So, my family trip went in vain and it became a big torture to use makemytrip which i'll never use again in future. Also, i made hotel booking using mmt, so i asked them to refund my hotel amount as i am unable to reach hotel due to non availability of cab from makemytrip but they are just doing nothing and wasting my time. Even tried talking to senior person but they kept us waiting for hours and said they will call but nobody called. This is really pathetic and i decided never to use makemytrip and also told lot of my friends not to use it as it is fraud. Just due to this cab mishap by makemytrip i was unable to go to jaipur and also felt bad in front of my guests. Really pathetic service by mmt. Fraud people, customers money is not something growing on tree. I need my money back.