[Resolved]  MakeMyTrip India — makemytrip : incorrect ticket issued and company is denying

Address:

400101

Make my trip accepted my booking request for airline ticket from mumbai to Delhi and return.

While the ticket was being booked, the ticket permitted a cabin luggage of 15kg + 7kg of hand luggage.

However, the ticket sent me to mentioned only hand baggage. While querying this with customer care, they agreed the mistake and asked me to claim a refund after paying at the airline. When i asked them to add that privilege directly, they are not agreeing to do it and are making claims that the ticket never mentioned cabin luggage. I have attached the screenprint when for reference.