MakeMyTrip India — makemytrip india cancellation refund amount is much less than what was promised for mmt assurance

Address:	560093
Website:	www.makemytrip.com

I have booked a round-trip ticket from mbangalore to lucknow on 16th dec 2017 (Booking id: nf[protected]], 2 persons, travel dates feb 28 (Onward) and march 6 (Return) under mmt assurance which gives zero cancellation charges at additional cost.

Due to change in plans, i have cancelled tickets for 1 persons out of 2 (Full cancellation, both onward and return) on 16th feb. When i was cancelling, i was presented inr 8824 on mmt website as refund amount that i will get. After i proceeded with cancellation, the refund got delayed by few hours. When i checked later, i received only inr 1687 as the refund amount (Booking id: nf[protected]).

When i contacted the customer care on 22 feb on the discrepancy, the agent mentioned that the zero cancellation is given only if all passengers have cancelled the ticket. However this is not what is presented on the website of mmt, and also the mmt did show zero cancellation (Refund inr 8824) when i tried cancelling for partial set of passengers. The agent share t&c regarding zero cancellation charges, but even that shows that i am eligible for inr 8824.