MakeMyTrip India — makemytrip india flight tickets cancelled but total amount not refunded back

Address:

403001

My name is dr elaine rodrigues. Had booked my flight on 14th of jan from goa to bangalore and return on 16th jan from bangalore to goa. Was at the airport at 4pm as the flight was supposed to fly out at 7.15pm but till 9pm the flight hadnt taken off. So cancelled my flight. I have called your customer care at least 5 timesand written umpteen mails. Everytime i get a reply that someone will call back and no one does or an email reply that will be sorted. I got a refund of only 520 rupees instead of the 7422 as promised by your site as an email on cancellation!! And the last time your customer care operator tells me the flight was on time then why would the airlines give us food in the airport as compensation and why did the airlines official sign the airport books and help me leave the airport!! This is a rip off and i dont think i'd want to use your site ever again!!