MakeMyTrip India — Makemytrip not initiating the refund

MakeMyTrip India — Makemytrip not initiating the refund

M Mohamed Imthiyaz Jan 15, 2022 Jan 18, 2022 This thread was updated on Jan 18, 2022

Hello Sir/Madam, I am writing this email to elaborate on my situation on how Makemytrip is not refunding my money. I had plans for Dubai for which I had booked a hotel via Makemytrip, here are my Booking details: NH[protected]. So we were ready to travel and my wife's PCR report came in as positive which in resulted canceling our trip as Covid positive is not allowed to travel. I intimated this to MakeMyTrip at the same time and have shared all the reports with MakeMyTrip although they were positive over the phone and ready to refund, after a few days they are denying the fact and not refunding my money. Was this information helpful? No (0) Yes (0)
MakeMyTrip India customer support has been notified about the posted complaint.
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Hira Lal Kalu

Jan 18, 2022

Hi/Hello.
I am a freequent traveller within and out of India. I usally book tickets from Easemytrip.com, but unfortunately latest ticket I booked for 3 passangers from Make my trip for travel from Bangaluru to Jammu on 14/02/2022 by Indigo airlines bearing PNR no PJTPXS (booking ID ; NF2QXPG30ZBGQI8F4329).
Unfortunately Indigo airlines cancelled said flight and refunded money to Make My Trip. With some efforts and calls to Customer care of Make My Trip money was credited to my account after deducting Rs 750/. This is what is disturbing, flight was cancelled by airlines not me, while booking I already paid Rs 900/ as convenience charges and still deducted Rs 900/ then how come additional Rs 750/ are deducted, , It is my worst experience, This ammounts to cheating. .
I still hope you you will wave off deduction and credit it in my account, So that I gain confidence in you for further dealings.
Thanking you
HIRA LAL KALU