MakeMyTrip India — Makemytrip Price lock feature is a fraud and Makemytrip should compensate customers who are fooled

Date - 17/02/24

Details of complaint -

Used the price lock feature for 3 tickets from London and Mumbai. Price locked the tickets after paying the premium of Rs1200. The feature clearly says that the price is locked for any fluctuations in price for the lock in period.
While trying to book the flights on 17th (18th was the expiry for the locked in period), we received a message that the seats are not available and we had to re-book tickets for 10K Rs more.

This is a fraud scheme and should be looked at legally as there is absolutely no sense in locking price by paying an amount only to be told later that the price is not available.

Also I am seeing a lot of complains in this area and request Makemytrip should be made to pay for this.