[Resolved] MakeMyTrip India — makemytrip - refund not received and no response from mmt

shri_t

from Mumbai, Maharashtra

Website:

www.makemytrip.com

This is in regards to the booking id - nn[protected]

Makemytrip has failed to cancel my ticket with airline on time and passenger is denied boarding because of this technical delay. Mmt staff has accepted the delay but still my money is not refunded.

Only reply is received from management:

Greetings from makemytrip.

Kindly accept our sincere apologies for the inconvenience caused to you.

This is in regards to the booking id - nn[protected]. Please be informed that we are working on this query and will be requiring some time for the same. Kindly allow us time till next 72 working hours so that we can get back to you with an update of the same.

Please feel free to write back to us for any further clarification.

Yours sincerely,
Shaily panwar
Team - customer delight
[protected]

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Aug 25, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

MakeMyTrip India Customer Care's response Dear Shrinidhi,

Greetings from MakeMyTrip.

Kindly accept our sincere apologies for the inconvenience caused to you.

This is in regards to the booking ID - NN[protected]. Please be informed that as you had already utilised your on-ward sector and as per the ticket policy, ticket is non refundable after departure. Also, as per the validations, we found that the price of the used ticket was more than complete ticket cost. Hence, we regret to inform that no refund will be applicable in this case.

We hope that this solves your query, we are marking this case as solved from our end.

Please feel free to write back to us for any further assistance.

Team-MakeMyTrip Care