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I requested mmt to keep the status of my ticket as open. They confirmed that it is done.
After a month i called mmt to book the flight, they charged me additional fees and sent an email informing that my ticket is booked.
Next day morning when i woke up, i got an email from mmt reading 'your booking is cancelled and your refund is processed' - i was shocked.
The refund amount was less than half of what i paid.
Since i stay in qatar, i had to start the marathon of international calls to reach mmt.
On 11 november 2017 very promptly and efficiently avijit mujumbar from mmt called and informed that do not worry mam, we will refund all the amount as this cancellation is not your fault. He also sent me an email reading 'we will process your fell refund'.
I immediately sent an email to avijit asking him confirm whatever he said on the phone i. E. The amount of full refund.
Ever since i sent this email, avijit disappeared. I called mmt on 16 november to follow up and speak to avijit but the executive informed that he was unavailable and an email is marked to avijit requesting him to call me back.
Unsurprisingly this did not happen.
I got an auto email saying ' please wait, we are working on your refund'.
To this insensible email, i again sent an email on no activity again.
Today on 20 november (9 days after the incident) i again got an email from arindam saha saying "please wait, we are working on your refund'.
I am on call since 1.5 hours with mmt with no resolution.
And now i am informed we will revert to you when the airlines revert to us.
This cheating and fraud as at the time of booking, mmt charged the payment and at the time of refund they are saying we are waiting for airline.
Wherein i have nothing to do with the airline. I made the booking with mmt who took service charge from me.
There is no solution still!!
I have suffered so much of mental torture with mmt by fighting with them, shouting for 40 minutes continuously.
I should not only just receive my refund back but also the compensation for mental agony i suffered.
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