MakeMyTrip India — Makemytrip unable to cancel tickets, lost money

Hi Team,  

I had done Bus booking on 17 Feb 2022 evening for Bus booking from Mumbai to Indore from MakeMyTrip.com for journey on 18 Feb 2022.(Details mentioned below)
Due to unforeseen circumstances had to cancel booking at night around 8 PM but tried from MakeMyTrip App as well as MakeMyTrip website but both places getting error as "Something went wrong
Sorry, there is some error.Please try again" on clicking booking.(screenshot attached)
Unable to cancel booking even from customer care as after entering booking id call is getting disconnected. 
Due to this i has losed out on my money INR 945.
Please action agiant MakeMyTrip. 

Journey details mentioned below. 

Mob: [protected]
Booking id : NU[protected]
Date of Journey : 18 Feb 2022
Amout : INR 945
Operator Name : *Raj Ratan Tours And Travels*
Operator PNR :* 379V42VV*
Departure date/Boarding time : *Fri, 18 Feb 22, 08:35 PM*
Seat Number : *Sleeper(28U)*