MakeMyTrip India — mental harassment/humiliation/stress

Address:

Pune, Maharashtra, 411001

I booked my 2 days sray for 3 people through MMT for Hyderabad for 2 days stay from 15th July-17th July2019. I checked in on 15th in Hotl Baseera In and was surprised that they didnt have a room for 3 ppl so they gave me an additional bed near the bathroom which was still fine as we were tired.They said they will change the next day
We went out and finished our work on 16th July, 2019 and reached hotel at around 14:00and the door bell rings stating we have to vaccate the hotel and pay for additional 4 hours of our stay. I was shocked what was happening as we were tired. I spoke to the receptionist/hotel manager everyone about our 2 days stay and the confirmation from MMT (As attached) but it was of no use. They all said, its o ly for one day, if i have ro stay, i will to pay for an additional day which i was not ready to do so because i had already made an online payment. All three were asked to sit outside and humiliated as we started questioning about mismanagement. I told them its raining but there was no help. The MMT helpline kept telling me to wait for 15 mins they are looking into it.Till date i have not recieved any response. I m still waiting for my money refunded along with compensation for last minute bus ticket for 1500/ per person as i decided not to stay in Hyderabad any more minute. I booked an auto for 450/_he dropped me to bus station and i came back.it was horrible experience and mmt has raken no action about this. All i get to hear is they are looking into this. Its been so many days, i was humiliated by hitel staff..made to vaccat the hotel i rain. I was standing at the reception, everyone was laughing at us. For all this issue and chaos i had demanded Rs10, 000, which they ate yet to look into this for me. Pls help. I m attaching my booking details.