[Resolved]  MakeMyTrip India — Misguidance on hotel booking

Address:	Mumbai City, Maharashtra
Website:	makemytrip.com

Misguidance on hotel booking
We had booked our london holiday through make my trip with booking id in1603b0s266293 from mumbai from 18 may 2016 till 24 may 2016. We had three people 2 adult and 1 child of 12 yrs. Make my trip provided us complete holiday package including air line ticket, hotel booking and few local tours.

Although this was holiday booking to my surprise this is done just as individual booking which any individual himself can do. There is no organize tour like thomas cook, etc, where there is guide including transportation to each tour points and guide. We ourself need to find out how to go to the tour location and take public transport etc. And get our self guided. They are marketing as holiday package but it is just individual bookings as stated above.

To our further surprise after we reach our booked hotel we find that the hotel which was told to us as 3 star hotel is not even 1 star. Has no staff to even keep our heavy bag ages on upper floor. You need to climb staircase on our own with heavy luggage. Room for three was of so small size that there is hardly any space. Has no facility to match 3 star hotel rating. Just manage three people extra bed was provided due to which there was no movement possible within the room. On holiday you cannot expect such basic room even when it was told that it is three star hotel. We immediately contacted makemy trip staff and informed them the same. They said that they are also surprised and asked us to see if we can get upgrade to better rooms and they will reimburse our cost. When we checked with hotel they did not have any such rooms and all rooms are similar. We then again contacted them and informed about the same and asked for other hotel which they said that you can yourself find out and see with no support.

As room was so small to stay we just spent a night there and booked novatel 4 star hotel on our own and cancelled the balance 3 days booking in the hotel. We had informed them the same and asked to reimburse the cancellation amount atleast to be given back to us. We had spent 500 pounds for additional hotel booking we did with almost 3000 inr spent for calls.

Make my trip hotel booking as in "orchard hotel"

After coming back to india we had written to their respective people to give us reimbursement but they are not replying to our mails. They had completely misguided us on hotel rating and booking similarly calling these individual booking as holiday tour.

We are completely dissatisfied and want to complaint on above fact. We need our money reimbursement for hotel booking as we spent lot of money on our own for better hotel due to them.