[Resolved]  MakeMyTrip India — Misleading costs resulting in cancellation of the hotel

Address: 560073

Website: www.makemytrip.com

I have been booking with MakeMyTrip for years now. I wanted to book hotel in Goa. After browsing for some under my budget I was booking for a hotel named "RESORT RIO, GOA". The prices shown at the time I was booking was Rs. 2487/-. I booked one room first and happen to pay Rs.6000+ including tax. Now I was booking one more room in same and the prices shot upto Rs.12000 odd. I asked a couple of friends to look into the booking and they were able to see the cost to be around Rs.3000 odd. I was supposed to complete the booking for 2 rooms for 4 people. But MMT cancelled the booking.
I took on to twitter to complain about their response to me. They called and said 1 room is booked and the other one cant be done as the prices are not same as they called me after 2 days. I said ok fine then why did you people call? They called to resolve nothing so I cut the call. They called me back and asked me to make the booking for new room in same resort and they would be refunding the extra amount paid through my card. i.e, whatever is paid over Rs.6000 would be refunded. I booked the room and it was costing Rs.15000/-. They ping me saying they can only refund Rs.6000/- which was pathetic. They were contradicting themselves. So now I have asked them to cancel both. And resulting in booking through some other website.